This Privacy Policy provides users of this site (the “Site”) with the fullest possible details on the processing by the Site of their personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Bulgarian legislation on the protection of personal data.
In accordance with the applicable legislation, this Privacy Policy also provides details on:
This Privacy Policy applies to the Site only and does not concern any website or platform to which the Site may link.
Users with fewer than 16 (sixteen) years old are unable to give consent to the processing of personal data without the authorization of the holder of parental responsibility.
CONTROLLER
Pursuant to the GDPR, the controller is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where two or more controllers jointly determine the purposes and means of processing, they are joint controllers.
The controller (“Controller”) relating to the activities of the Site is:
Regarding the processing of personal data relating to marketing and profiling activities,MOODWEAR Ltd. acts as the sole Controller.
PERSONAL DATA: PURPOSE OF THE PROCESSING
The term “personal data” means any information relating to users of the Site, including data that identify them personally, alone or in combination with other information.
Personal data are collected automatically through the Site or received through multiple sources: forms, chats, emails, apps, devices, social media and other means.
The Controller processes personal data in connection with the following activities:
• MANAGING SITE BROWSING
The Controller collects browsing data (which, according to the GDPR, do not fall under the special categories of data) using automatic means to enable and improve the user’s browsing of the Site (e.g. IP address, date/time of the visit and relative duration, any referring URLs, pages visited on the Site, device used and other information).
The processing of such personal data allows users to access the Site and make full use of its features and services. Browsing data may also be used to ensure the Site is functioning properly.
From time to time, browsing data are processed anonymously for statistical purposes.
Browsing data are unlikely to allow identification of the relevant data subject. However, by their very nature, browsing data may allow identification of data subjects if associated with other information.
The browsing data described above are stored only temporarily in accordance with applicable regulations.
The legal basis for the processing of personal data in this case is the legitimate interest of the controller.
• MANAGING ORDERS
At the time of verification, the Site will ask users to provide personal data for the essential purpose of ensuring the management of orders and complying with existing contractual obligations with users (the data processed include, but are not limited to, first name, last name, email address, delivery address).
These personal data are also necessary to allow customer service to assist customers with any requests or questions before or after the sale (e.g. concerning the delivery status of the order or returns of products).
Personal data relating to orders are kept for as long as necessary to fulfil contractual obligations and any accounting and tax obligations.
The Controller may also verify that payment instruments used by customers for purchases on the Site (e.g. credit or debit cards, etc.) are valid, mainly to prevent fraud or to fulfil statutory anti-money laundering obligations. Since this activity is delegated to duly authorized third parties, the Controller does not process or store financial information relating to customers and payment instruments.
Failure to transmit/provide the personal data requested at checkout will prevent users from completing an order on the Site.
The legal basis for the processing of personal data in this case is Article 6(1)(b) of the GDPR (performance of a contract to which the data subject is party).
Based on their legitimate interest (Article 6(1)(f) of the GDPR) in improving customer relations, the Controller will send customers who have made purchases on the Site email communications containing product suggestions, discounts, requests for feedback or other updates. Customers are free to object to any further email communication at any time (e.g. by clicking on the “unsubscribe” link at the foot of each email
• REGISTERING AN ACCOUNT ON THE SITE
When users decide to create and register a personal account on the Site, they are asked to provide personal data (e.g. date of birth, gender, etc.). The Site clearly indicates which personal data are (or are not) required to set up an account on the Site.
Users must provide true and accurate personal data at the time of registration and are encouraged to keep their personal data up to date by accessing their personal account to make any necessary changes.
Users who choose to activate or access their account on the Site through social media must be aware that when they connect their Site account to a social media account, the Site collects certain personal data the user has already provided to that social media platform (e.g. email address and public profile on Facebook).
The Controller does not monitor or manage these social media services or user profiles on these social media services, nor does the Controller establish the personal data protection settings or the rules regarding the methods of use of personal data on these social media platforms (Facebook, Twitter, or other). Users are strongly encouraged to read any information published by the managers of these services concerning the protection of personal data to obtain further information on the methods of processing personal data through these channels.
The legal basis for the processing of personal data in this case is the data subject’s consent given at the time of registration (Article 6(1)(a) of the GDPR).
• NEWSLETTER AND MARKETING COMMUNICATIONS
Site users can opt to receive newsletters and marketing communications.
The Controller collects users’ freely given, express, and unequivocal consent before sending them newsletters and marketing communications or, more generally, before undertaking dedicated marketing initiatives.
In these cases, in addition to their email address, users may be asked to provide personal data (e.g. gender, country of residence, etc.) to receive marketing communications and newsletters tailored to their user profile.
Users may at any time withdraw their consent to receive newsletters and marketing communications:
The legal basis for the processing of personal data in this case is the data subject’s consent to the processing of his/her personal data.
• PROFILING
Based on the user’s express consent, the newsletter and marketing communications may be adapted to the user’s profile, based on the personal data the Controller collect about the user concerned.
As for the customers of the Site, it is in the legitimate interest of the Controller to process personal data to offer more interesting products, improve the Site and personalize the products offered on the Site.
The main purpose of profiling is to offer products, services and initiatives that better meet users’ and customers’ tastes, purchasing habits and interests.
Personal data may also be used for remarketing, retargeting or profiling purposes, including through third parties (e.g. social networks, etc.).
Neither the Site nor the Controller profile minors.
The legal basis for the processing of personal data in this case is the data subject’s consent to the processing of his/her personal data (Article 6(1)(a) of the GDPR).
CONDITIONS OF SALE
The following Conditions of Sale govern the offer and sale together with the Conditions of Use, Privacy Policy and Returns Policy of products on www.reforma.clothing. Products purchased on www.reforma.clothing are sold directly by MOODWEAR Ltd. (the “Vendor”), with registered offices in Bulgaria, Sofia, bul Rozhen 20B.
Please contact our Customer Services for any further information, where you will find information on orders and shipping, refunds and returns of products purchased on www.reforma.clothing. Remember that you can always contact the Seller via email at the following link.
For any other legal information, go to the sections: Conditions of Use, Privacy Policy and Returns Policy.
1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on www.theattico.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting on www.reforma.clothing for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.reforma.clothing.
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Conditions of Sale govern the offer, transmission and acceptance of purchase orders relating to products on www.reforma.clothing between the users of www.reforma.clothing and the Vendor.
1.5 The Conditions of Sale do not govern the supply of services or the sale of products performed by third parties that are on www.reforma.clothing through links, banners or other hypertext links. Before submitting orders and purchasing products and services from third parties, we recommend that you verify their Conditions of sale; the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.reforma.clothing and third parties.
2. HOW TO PLACE AN ORDER WITH THE VENDOR
2.1 To place an order for the purchase of one or more products on www.reforma.clothing, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these Conditions of Sale and the Returns Policy, information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment methods that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the Conditions for returning purchased products.
2.3 The order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Conditions of Sale and the Returns Policy, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.
2.6 After your order form has been submitted, the Vendor will process your order.
2.7 The Vendor may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.reforma.clothing are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.
2.8 By submitting an order form online, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on www.reforma.clothing.
2.9 By submitting an order form, you agree and accept these Conditions of Sale as well as further conditions contained on www.reforma.clothing, even through links, including the Conditions of use and Privacy Policy of www.reforma.clothing.
2.10 Upon submission of an order form, the Vendor shall send you a purchase order receipt by email, containing a summary of the information related to the order form (Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 www.reforma.clothing only offers products bearing the “Reforma” brand.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on www.reforma.clothing on each product page. The images and colors of products offered for sale on www.reforma.clothing may not exactly correspond to the real products, due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders received from countries other than those selected for shipping or to addresses to which the Vendor cannot ship cannot be accepted.
3.6 If you exercise your right to return the products, the Vendor may refuse to accept products that are damaged, without the tag or which have been altered in their main characteristics or quality.
4. PAYMENT
4.1 Payment of the product prices and the relative costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 If you pay with credit card, your financial information (for example, the credit/debit card number or the expiry date) will be sent to an external payment service provider (PSP) who, via a 256-bit DigiCert SSL SHA2 certified encrypted protocol, guarantees the security of the transaction. Your financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud on www.reforma.clothing to the police. The price for the purchase of products and the costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
4.3 International transaction fees: The Vendor does not apply any extra charges past the requested amount made at the time of purchase; any such fees that appear on your bank statement are withdrawn by your bank.
5. SHIPPING AND DELIVERY OF THE PRODUCTS
All orders placed on the official sites of Reforma (www.reforma.clothing) are processed within 1 to 7 working days after confirmation of the order by the customer. The moment your order is processed by our associate, you will receive an email with information about its tracking. Deliveries to offices and addresses in Bulgaria are provided by the courier company Speedy. Delivery time is 1-2 working days.
7. RIGHT TO WITHDRAW
7.1 Being the consumer, you have the write to cancel the contract with the Vendor, without any penalty and without providing a reason, up to fourteen (14) working days from the date of receiving the products purchased on www.reforma.clothing
– You can return or exchange a product purchased from us, and within 14 days of receiving it, you must notify us by e-mail – info@reforma.clothing com and send the shipment back with the following return or exchange form filled out.
8. CONFIDENTIALITY
8.1 You will find information about how we process your personal data by reading the Privacy Policy.
8.2 We advise you to read, if you have not already done so, our Terms of Use, which contain important information about how we process our users’ personal data and about the security systems we use.
9. APPLICABLE LAW
9.1. The general conditions are subject to and must be interpreted in accordance with the legislation of the Republic of Bulgaria. Any invalidity of your performance of these Terms of Use will not invalidate the Terms in their entirety.
9.2. All disputes relating to or in connection with this web platform, including disputes relating to or relating to the interpretation, invalidity, performance or termination, including disputes to fill gaps in contracts entered into through this web platform or the adaptation thereof to new circumstances, will be resolved by the competent Bulgarian court.
9.3. At the initiative of the Supplier or the Customer, who is a “consumer” within the meaning of the Consumer Protection Act, any dispute arising between them in connection with the mediation contract concluded between them may be referred to the conciliation commissions of the Commission for Consumer Protection with address in the city of Sofia, “Slaveykov” square № 4 A, floors 3, 4 and 6, contact phone: 02/933 0565, fax 02/9884218 and internet address: https://kzp.bg/ or as be used the Public Online Dispute Resolution Platform available at the following internet address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG
9.5. The following control authorities for compliance with these General Terms and Conditions are:
Commission for the Protection of Personal Data with address in the city of Sofia 1592, “Prof. Tsvetan Lazarov” No. 2, contact phone: 02/91-53-518, e-mail: kzld@cpdp.bg, Website: cpdp.bg
Consumer Protection Commission with address in the city of Sofia, “Slaveikov” square, No. 4A, floors 3, 4 and 6, contact phone: 0700 111 22, e-mail: info@kzp.bg, Website: kzp.bg
10. CHANGES AND UPDATES
The Terms of Sale may change from time to time due to new laws and regulations or for other reasons. The new conditions of sale come into force from the date of publication on www.reforma.clothing.